Shipping policy
DELIVERY
FOR METROPOLITAN FRANCE
For orders to be delivered within mainland France, packages are prepared and shipped within 48 working hours.
Several delivery options are available:
| Delivery Method | In-Store Pickup | Standard | Express |
|---|---|---|---|
| Carrier | Mondial Relay* | Colissimo | DHL |
| Shipping Costs | Free for orders over €39! Otherwise €3 | Free for orders over €59! Otherwise €6 | Free for orders over €159! Otherwise €9.90 |
| Return Costs | Free via Mondial Relay | - | - |
| Estimated Delivery | 2 to 5 working days | 2 to 5 working days | 24 to 48 working hours |
| Remarks | The pickup point is chosen at the time of order validation | Shipments to mainland France, Corsica, and Monaco | Shipments to mainland France, Corsica, and Monaco |
⚠️ Please note: The Mondial Relay pickup point is selected only after payment, directly on the order confirmation page. You will therefore not choose your pickup point during the cart or payment step.
Before ordering, you can check the availability of a nearby pickup point using Mondial Relay’s official tool: 👉 Find a pickup point near me
*Lockers and Pickup Points: You have 5 calendar days (including Sundays and public holidays) to collect your parcel.
FOR EUROPE
For orders to be delivered in Europe, packages are prepared and shipped within 48 working hours. You will be notified by email about the status of your order preparation and shipment.
Note: For non-European countries, additional customs duties may apply and are at your expense.
BELGIUM AND LUXEMBOURG
| Delivery Area | Belgium and Luxembourg |
|---|
| Delivery Method | In-Store Pickup | Standard | Express |
|---|---|---|---|
| Carrier | Mondial Relay* | Colissimo | DHL |
| Shipping Costs | Free for orders over €39! Otherwise €2.90 | Free for orders over €89! Otherwise €8.90 | Free for orders over €159! Otherwise €9.90 |
| Return Costs | Free via Mondial Relay | - | - |
| Estimated Delivery | 4 to 8 working days | 4 to 8 working days | 24 to 48 working hours |
| Remarks | The pickup point is chosen at the time of order validation |
⚠️ Please note: The Mondial Relay pickup point is selected only after payment, directly on the order confirmation page. You will therefore not choose your pickup point during the cart or payment step.
Before ordering, you can check the availability of a nearby pickup point using Mondial Relay’s official tool: 👉 Find a pickup point near me
*Lockers and Pickup Points: You have 5 calendar days (including Sundays and public holidays) to collect your parcel.
EUROPE ZONE 1
Two delivery methods are available:
| Delivery Area | Germany, Austria, Spain, Italy, Netherlands & Portugal |
|---|
| Delivery Method | Standard | Express |
|---|---|---|
| Carrier | Colissimo | DHL |
| Shipping Costs | Free for orders over €89! Otherwise €8.90 | Free for orders over €159! Otherwise €9.90 |
| Return Costs | Customer's responsibility in case of withdrawal | Customer's responsibility in case of withdrawal |
| Estimated Delivery | 3 to 7 working days | 24 to 48 working hours |
| Remarks | Customs duties may apply in addition to shipping costs. |
EUROPE ZONE 2
Two delivery methods are available:
| Delivery Area | Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Hungary, Canary Islands, Ireland, Iceland, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Romania, Slovakia, Slovenia, United Kingdom, Sweden & Switzerland |
|---|
| Delivery Method | Standard | Express |
|---|---|---|
| Carrier | Colissimo | DHL |
| Shipping Costs | Free for orders over €149! Otherwise €14.90 | Free for orders over €179! Otherwise €19.90 |
| Return Costs | Customer's responsibility in case of withdrawal | Customer's responsibility in case of withdrawal |
| Estimated Delivery | 3 to 7 working days | 24 to 48 working hours |
| Remarks | Customs duties may apply in addition to shipping costs. |
FOR OVERSEAS DEPARTMENTS AND THE REST OF THE WORLD
For orders to be delivered to overseas territories and the rest of the world, packages are prepared and shipped within 48 working hours. You will be notified by email about the status of your order preparation and shipment.
Note: For non-European countries, additional customs duties may apply and are at your expense.
FOR OVERSEAS DEPARTMENTS (DOM-TOM)
Delivery Area:
- OM1: Guadeloupe, Saint-Barthélémy, Saint-Martin, Martinique, Réunion, Guyane, Mayotte & Saint-Pierre-et-Miquelon
- OM2: New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands
| Delivery Method | Standard | Standard |
|---|---|---|
| Carrier | Colissimo | Colissimo |
| Shipping Costs | €29.90 | €49.90 |
| Return Costs | Customer's responsibility in case of withdrawal | Customer's responsibility in case of withdrawal |
| Estimated Delivery | 48 to 96 working hours | 96 to 120 working hours |
| Remarks | Customs duties may apply in addition to shipping costs. |
FOR THE REST OF THE WORLD
Delivery Area:
Canada, Australia, United States, Hong Kong, Singapore, India & Israel
| Delivery Method | Standard |
|---|---|
| Carrier | Colissimo |
| Shipping Costs | €49.90 |
| Return Costs | Customer's responsibility in case of withdrawal |
| Estimated Delivery | 96 to 120 working hours |
| Remarks | Customs duties may apply in addition to shipping costs. |
If you are absent, a notice will be left to either organize a redelivery via SMS or email, or to collect your package at the nearest post office. Your package will be available for another 15 working days at the post office, after which it will be returned to the sender.
RETURN
- LOG IN TO YOUR ACCOUNT ON FAGOLA.COM
- Log in via this link.
Please note that you have 14 days after your purchase to request a return! - Enter your email address and follow the instructions to log into your account. You will receive a code by email to validate your login.
- Select the order and the items to return.
- Choose the order for which you wish to request a return.
- Select the items you want to return. Choose a return reason from the provided options.
- Click "Request a Return."
- WAIT FOR RETURN REQUEST CONFIRMATION AND THE RETURN LABEL
- If your return is approved, you will receive the Mondial Relay return label by email and it will also be available in your account.
- You can find the return slip to print in your account under the "My Returns" section.
- Print the return slip and insert it in the package. If you don’t have a printer, you can write the return number on the delivery slip attached to the order and place it in the package.
- REPACKAGE THE PRODUCTS AND SEND YOUR PACKAGE
- Make sure the products are returned intact, unused, and with tags.
- Products can be returned in their original packaging.
- Be sure to include the return slip in the package.
- Print the return label sent with your return confirmation, affix it to your package, and drop it off at a Mondial Relay partner. The return address is: FAGOLA / E-shop FAGOLA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle Cedex
FOR EUROPE AND OVERSEAS DEPARTMENTS
Return shipping costs are your responsibility. Please note that if the returned product is defective, return shipping costs will be covered by FAGOLA. To return a product, follow the steps below:
- LOG IN TO YOUR ACCOUNT ON FAGOLA.COM
- Click on “My Order History.”
- Select the order and the item you wish to return by ticking the appropriate box in the "Track your order step by step" section.
- Indicate the reason for your return and click “Generate a Return.”
- WAIT FOR RETURN REQUEST CONFIRMATION
- You will receive a return request confirmation by email.
- You can find the return slip to print in your account under the “My Returns” section.
- REPACKAGE THE PRODUCTS AND SEND YOUR PACKAGE
- Ensure that the products are returned intact, unused, and with tags.
- Products can be returned in their original packaging.
- Be sure to include the return slip in the package.
- Affix postage to the package, drop it off at the post office (via Colissimo with signature confirmation), and send it to the following address: FAGOLA / E-shop FAGOLA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle Cedex