Refund policy
DELIVERY
FOR METROPOLITAN FRANCE
For orders to be delivered within mainland France, packages are prepared and shipped within 48 working hours.
Several delivery options are available:
| Delivery method | Pick-up point* | Home delivery | Express |
| Carrier | Mondial Relay | Chronopost | DHL Express |
| Shipping fees | Free from €59! Otherwise €3.90 |
Free from €69! Otherwise €6.90 |
Free from €159! Otherwise €10.90 |
| Return fees | Free via Chrono2Shop (mainland France and Andorra) Monaco: at the customer's expense |
||
| Delivery time (indicative) | 2 to 5 business days | 2 to 5 business days | 1 to 2 business days |
| Remarks | The pick-up point is chosen when you confirm your order | Deliveries to mainland France, Corsica, Andorra and Monaco | Deliveries to mainland France, Corsica and Andorra (Monaco not served by express) |
⚠️ Please note: The pick-up point via Mondial Relay is selected only after payment, directly on the order confirmation page. You will therefore not choose your pick-up point during the cart or payment step.
Before ordering, you can check the availability of a pick-up point near you with the official Mondial Relay tool: 👉 Find a pick-up point near me
*Lockers and Pick-up Points: You have 5 calendar days (Sundays and public holidays included) to collect your parcel.
FOR EUROPE
For orders delivered in Europe, parcels are prepared and shipped within 48 business hours. You will be informed by email of the progress of your order preparation and shipment.
Please note: for non-European countries, additional customs taxes may apply and remain at your expense.
EUROPE ZONE 1
Three delivery methods are offered:
| Delivery zone | Belgium, Luxembourg, Netherlands, Germany | ||
| Delivery method | Pick-up point* | Standard | Express |
| Carrier | Mondial Relay | Colissimo (with signature) | DHL Express |
| Shipping fees | Free from €59! Otherwise €4.90 |
Free from €99! Otherwise €9.90 |
Free from €159! Otherwise €13.90 |
| Return fees | Free via Chrono2Shop | ||
| Delivery time (indicative) | 2 to 5 business days | 4 to 8 business days | 1 to 2 business days |
| Remarks | The pick-up point is chosen when you confirm your order | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
⚠️ Please note: The pick-up point via Mondial Relay is selected only after payment, directly on the order confirmation page. You will therefore not choose your pick-up point during the cart or payment step.
Before ordering, you can check the availability of a pick-up point near you with the official Mondial Relay tool: 👉 Find a pick-up point near me
*Lockers and Pick-up Points: You have 5 calendar days (Sundays and public holidays included) to collect your parcel.
EUROPE ZONE 2
Three delivery methods are offered:
| Delivery zone | Spain (excluding the Canary Islands, Balearic Islands, Ceuta and Melilla), Italy, Portugal | ||
| Delivery method | Pick-up point* | Standard | Express |
| Carrier | Mondial Relay | Colissimo (with signature) | DHL Express |
| Shipping fees | Free from €69! Otherwise €5.90 |
Free from €129! Otherwise €12.90 |
Free from €179! Otherwise €16.90 |
| Return fees | At the customer's expense in the event of withdrawal | ||
| Delivery time (indicative) | 2 to 5 business days | 4 to 8 business days | 1 to 2 business days |
| Remarks | The pick-up point is chosen when you confirm your order | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
EUROPE ZONE 3
Two delivery methods are offered:
| Delivery zone | Austria, Switzerland, Czech Republic, Denmark, Estonia, Faroe Islands, Liechtenstein, Ireland, Guernsey, Greenland, Hungary, Jersey, Latvia, Lithuania, Slovenia, Sweden, Slovakia, United Kingdom, Poland | |
| Delivery method | Standard | Express |
| Carrier | Colissimo (with signature) | DHL Express |
| Shipping fees | Free from €149! Otherwise €18.90 |
Free from €189! Otherwise €22.90 |
| Return fees | At the customer's expense in the event of withdrawal | |
| Delivery time (indicative) | 3 to 7 business days | 1 to 2 business days |
| Remarks | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
EUROPE ZONE 4
Two delivery methods are offered:
| Delivery zone | Bulgaria, Cyprus, Finland, Croatia, Canary Islands, Iceland, Malta, Norway, Romania, Turkey, Ceuta, Melilla, Balearic Islands | |
| Delivery method | Standard | Express |
| Carrier | Colissimo (with signature) | DHL Express |
| Shipping fees | €24.90 | €28.90 |
| Return fees | At the customer's expense in the event of withdrawal | |
| Delivery time (indicative) | 3 to 7 business days | 1 to 2 business days |
| Remarks | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
FOR THE OVERSEAS TERRITORIES (DOM-TOM) AND THE REST OF THE WORLD
For orders delivered to the overseas territories (DOM-TOM) and the rest of the world, parcels are prepared and shipped within 48 business hours. You will be informed by email of the progress of your order preparation and shipment.
Please note: for non-European countries, additional customs taxes may apply and remain at your expense.
Only one delivery method is offered:
FOR THE OVERSEAS TERRITORIES (DOM-TOM)
| Delivery zone | OM1 : Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, Saint Barthélemy, Saint-Martin, Saint Pierre and Miquelon | OM2 : New Caledonia, French Southern and Antarctic Lands, Wallis and Futuna |
| Delivery method | Standard | Standard |
| Carrier | Colissimo (without signature) | Colissimo (without signature) |
| Shipping fees | €49.90 | €99.90 |
| Return fees | At the customer's expense in the event of withdrawal | |
| Delivery time (indicative) | 2 to 9 business days | 2 to 9 business days |
| Remarks | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
FOR THE REST OF THE WORLD
| Delivery zone | RDM1 : Mexico, Chile, United States, Brazil, Canada | RDM2 : United Arab Emirates, Morocco, Israel, South Korea, New Zealand, Malaysia, Australia, China, Hong Kong, India, Japan, Singapore, Taiwan, Thailand, Vietnam |
| Delivery method | Standard | Standard |
| Carrier | Chronopost | Chronopost |
| Shipping fees | €79.90 | €109.90 |
| Return fees | At the customer's expense in the event of withdrawal | |
| Delivery time (indicative) | 4 to 5 business days | 4 to 5 business days |
| Remarks | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
If you are absent, a notice will be left to either organize a redelivery via SMS or email, or to collect your package at the nearest post office. Your package will be available for another 15 working days at the post office, after which it will be returned to the sender.
RETURN
FOR MAINLAND FRANCE, ANDORRA AND EUROPE 1 (BELGIUM, LUXEMBOURG, THE NETHERLANDS, GERMANY), return fees are free via Chrono2Shop.
- LOG IN TO YOUR ACCOUNT ON FAGOLA.COM
- Log in via this link.
Please note that you have 14 days after your purchase to request a return! - Enter your email address and follow the instructions to log into your account. You will receive a code by email to validate your login.
- Select the order and the items to return.
- Choose the order for which you wish to request a return.
- Select the items you want to return. Choose a return reason from the provided options.
- Click "Request a Return."
- WAIT FOR RETURN REQUEST CONFIRMATION AND THE RETURN LABEL
- If your return is approved, you will receive the Chrono2Shop return label by email and it will also be available in your account.
- You can find the return slip to print in your account under the "My Returns" section.
- Print the return slip and insert it in the package. If you don’t have a printer, you can write the return number on the delivery slip attached to the order and place it in the package.
- REPACKAGE THE PRODUCTS AND SEND YOUR PACKAGE
- Make sure the products are returned intact, unused, and with tags.
- Products can be returned in their original packaging.
- Be sure to include the return slip in the package.
- Print the return label sent with your return confirmation, affix it to your package, and drop it off at a Chrono2Shop partner. The return address is: FAGOLA / E-shop FAGOLA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle Cedex
FOR ALL OTHER DESTINATIONS (MONACO, EUROPE 2, 3 AND 4, OVERSEAS AND REST OF THE WORLD)
Return shipping costs are your responsibility. Please note that if the returned product is defective, return shipping costs will be covered by FAGOLA. To return a product, follow the steps below:
- LOG IN TO YOUR ACCOUNT ON FAGOLA.COM
- Click on “My Order History.”
- Select the order and the item you wish to return by ticking the appropriate box in the "Track your order step by step" section.
- Indicate the reason for your return and click “Generate a Return.”
- WAIT FOR RETURN REQUEST CONFIRMATION
- You will receive a return request confirmation by email.
- You can find the return slip to print in your account under the “My Returns” section.
- REPACKAGE THE PRODUCTS AND SEND YOUR PACKAGE
- Ensure that the products are returned intact, unused, and with tags.
- Products can be returned in their original packaging.
- Be sure to include the return slip in the package.
- Affix postage to the package, drop it off at the post office (via Colissimo with signature confirmation), and send it to the following address: FAGOLA / E-shop FAGOLA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle Cedex